“When leaders have strong OQ, we see less reliance on restructures and external consultants as leaders are able to continuously improve with their team’s input”.
- Anita Cunningham, CEO, Quality Business Services
What is Operational Excellence?
Operational excellence is the continual improvement of all aspects of business performance, underpinned by a culture of empowerment and ongoing learning. It requires critical thinking, analytical thinking, systems thinking, data literacy, strategic thinking, customer orientation, problem solving, collaboration and curiosity.
Leaders with strong operational excellence skills have a disciplined and proactive approach to working ‘on the business’.
How we can help you build Operational Excellence
We have a range of options such as curated executive workshops, our flagship Core Operational Excellence program (university recognised), Introductory Operational Excellence program (frontline and emerging leaders) and a suite of half day workshops.
Our team will work with you to tailor the approach for the challenges in your organisation and ensure everyone is supported as they learn at their own challenge level.
Who is Operational Excellence relevant for?
Operational excellence is relevant to everyone but, like many things, it needs to be leader-led. It is as a culture and mindset of learning and improving which has to be role modelled.
Our programs are relevant to any industry, function or level. The principles and concepts are universal – the participant will be adapting to their role as the operational levers available to a GM are different to a TL, likewise a customer contact centre is different to a product development team.
Measuring the value and organisational impact
Operational excellence, by it’s nature, leads to tangible business impacts. Our Core Operational Excellence program has achieved a 20-fold ROI across multiple clients and industries!
Some of the outcomes and results you will be able to measure include improved customer satisfaction, employee engagement, productivity gains, KPI performance, reduced complaints & regulatory breaches, greater cross-business collaboration, overcoming siloes, reduced people and operational risk, a reduction in process waste and rework along with the need for external consultants
Operational Excellence and Business Effectiveness
Leadership isn’t just about people — it’s also about performance. Alongside EQ, leaders need advanced cognitive skills to plan, analyse, optimise, and adapt. This capability, which we call Operational Intelligence (OQ), is key to driving sustainable operational excellence.